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What should I do when my card is declined?

Retry with the same card, try to add another card, relaunch the app, or contact your bank.

Last updated 14 October 2025

To resolve card decline issues, try these steps:

  1. Ensure your card is activated - contact your card-issuing bank to check the status of your card

  2. Remove and re-add your card to the app, or try a different card:

  • Tap the Menu button (icon with three lines) in the top left corner

  • Tap "REMOVE CARD" and confirm removal

  • Return to the Menu

  • Tap "ADD CARD" and enter your card details

  • Try booking another parking session


Video of adding credit card to the app

If this doesn't work, try fully closing and relaunching the app. Make sure both your phone's operating system and the Parking.sg app are up to date.

If the issue persists, consider deleting and reinstalling the app. Note that your history will be deleted. To export your history, please refer here for instructions.

If the above steps still do not resolve the issue, please reach out to your bank with the following details:

  1. Card type : e.g. POSB Passion card

  2. Exact date and time of each failed transaction:

  3. Description: Parking.sg App

  4. The error message you have encountered: Your card is declined.