Why was I billed on days I did not drive?

Parking sessions are combined into a single bill

The Parking.sg app combines multiple parking sessions into a single credit card charge, through a process called batching.

Hence, bank SMS alerts or charges may appear on days when you did not park - this is normal.

Your pending parking payments will be batched when either:

• The total reaches $5, or

• After 2 days,

whichever comes first.

As a result, your parking bills may contain either a single session or multiple sessions, depending on how the payments are combined.

The combined charges will appear on your bank statement after 2 days as "PARKING.SG BILL_XXXXXXX" (where XXXXXX is your unique bill reference number).

Verify your charges in the app

To verify your charges, you can match the Bill ID (PARKING.SG BILL_XXXXXXX) on your bank statement with the records in the app:

1. Open the app Menu (☰)

2. Select 'HISTORY'

3. Go to 'BILLS' to view your combined sessions

4. You can then compare the Bill IDs and amounts between your credit card statement and the app.